Unit Head - Counterpart Support/Quality Assurance Department
Major Job Details
Date Posted / Updated:
2024-08-02
Last Date to Apply:
2024-08-12
Skills Required:
Banker, Marketer, Customer Service
Qualifications:
BS Banking and Finance
Qualification Levels:
Bachelors
Recruiting Organization:
NBP (apply under ad.)
Location (s):
Karachi
Salary from:
Rs: 150000
Salary to:
Rs: 250000
Job Type:
Contract, Full Time
Career Level:
Experienced
Industry:
Banking and Finance
No. of Posts:
1
Ad Source:
Newspaper
Details
| Position/Job Title | Unit Head – Counterpart Support/Quality Assurance Department |
|---|---|
| Reporting To | Wing Head-Non Resident Pakistani |
| Educational/Professional Qualification | Minimum Graduation or equivalent from a local or international university/college/institute recognized by the HEC Candidates having Bachelors or Master’s Degree in Business Administration/Finance/Marketing and/or have relevant certification will be preferred |
| Experience | Minimum 04 years of banking and/or financial sector experience with at least 02 years in the area of home remittance customer services and/or payment service and/or as marketing officer / executive / strategist and/or in a similar role |
| Other Skills / Expertise / Knowledge Required | Good communication & interpersonal skills Good analytical skills Excellent time management skills Proficient in MS office |
| Outline of Main Duties / Responsibilities | To supervise and provide necessary assistance / guidance to the home remittance complaints handling team with ongoing issues and their assigned responsibilities To liaise with the NBP’s branches, regional management teams, overseas home remittance marketing representatives for timely resolution of customer complaints regarding home remittance transactions To assist in timely resolution and effective management of critical complaints received from NBP’s remittance business partners / Tie-ups, PRI banks and State Bank of Pakistan PRI team To actively liaise with Complaint Management Wing to ensure timely and efficient resolution of all complaints related to home remittance transactions To oversee the activation of on-hold and delayed transactions received from branches and beneficiaries on a day-to-day basis To coordinate with NBP branches, PRI banks, remitting business partners, beneficiaries, and remitters to obtain necessary information required to ensure timely release of compliance held-up transactions To maintain MIS/record of all critical home remittance Complaints To perform any other assignment as assigned by the supervisor(s) |
How to Apply
Interested candidates may visit the website www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication of this advertisement as per given instructions.
Job Description
National Bank of Pakistan is seeking a highly qualified and experienced professional to fill the position of Unit Head – Counterpart Support/Quality Assurance Department. The successful candidate will be responsible for overseeing the home remittance complaints handling team, liaising with branches and stakeholders, and ensuring timely resolution of customer issues. Strong communication, analytical, and time management skills are essential for this role.
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